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Grieveance Procedure

The Grievance policy exists to provide a process by which you can raise a complaint regarding treatment by a member of staff at One in Four.

Stage 1. Informal Approach

If you have a grievance you should where possible discuss it first with the person concerned. If you are unable to resolve the matter you should then consult the manager responsible for the service related to your grievance, i.e. if your grievance is related to your therapist you should consult the Clinical Director, who will ensure that every effort is made to resolve the grievance at this stage without referring to the formal grievance procedure. A meeting will be held within 14 days of receiving the grievance to resolve the problem. If the grievance is with the manager responsible for the service and you have been unable to resolve it, then you contact their manager.

2. Formal Approach

If the matter is not resolved at stage 1, you or any other party to the grievance should raise the matter with the Director. You may do this anytime within 14 days of the completion of stage 1. Should you wish to take it further, the Director will ask you to put the grievance in writing. On receipt of your letter, the Director will arrange a further meeting to try resolve the issue.

 3. Further Investigation

If the grievance fails to be resolved at Stage 2 it can be referred to the Director within 14 days of receipt of the decision. The matter will be investigated and a response given within 14 days.

4. Final Appeal

If the previous three stages do not resolve the matter satisfactorily, the final stage is to take the grievance to the Board of Directors. This must be in writing and received within 14 days of the last stage being concluded. The matter will be investigated and a response given within a further 14 days.

Notes:

At any time if the grievance is deemed to be so serious as to demand investigation One In Four may decide to initiate this procedure as a formal complaint at stage 1 and request that you assist us in investigating the matter. If you do not decide to peruse the grievance we may, in order to maintain the integrity of the organisation and our work, proceed with an investigation without your input. We will inform you of the outcome of this investigation once a final decision has been made.

If your grievance is with the person responsible for any stage of this procedure it must be referred on to the person responsible for the next stage complaint.

All grievances must be notified to the Director or Board Of Directors.

 
 

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Run for and by people who have experienced sexual abuse.